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Resumé

Work
Experience

Dec 2023 - present

Guest Services Supervisor - Casa Costera

I am responsible for ensuring exceptional guest experiences by overseeing staff training, coordinating event logistics, and managing daily tasks. I help guide team members to uphold service standards, facilitate seamless event execution, and monitor workflow efficiency. By balancing operational demands with guest satisfaction, I maintain a welcoming and organized atmosphere that enhances the hotel’s reputation.

Jan 2023 - Dec 2023

Data Entry Clerk - JIC Bank Inc.

I have had the chance to develop my researching and typing skills, which further my advancements in any journalistic pursuit. My experiences with Microsoft Excel and Word have also helped me in copywriting and data migration.

Dec 2021 - Jan 2023

Gallery Host - Hyatt House San Juan

In this role, I was given the opportunity to expose myself to the world of customer service, which embellishes my projects with a personal touch. I also learned how to adapt to different working environments

Jan 2020

Volunteer - JetBlue

Following the unexpected earthquakes at the beginning of 2020, I joined JetBlue's Puerto Rico branch in distributing first aid, food, water, and supplies to the affected families and homeowners on the northeastern side of Puerto Rico.

Education

2018 - June 2025

Universidad del Sagrado Corazón | Bachelor’s Degree

Once I graduated from High School, I continued onto a level of higher education to concentrate in the Journalistic field. In 2025, I graduated with a Bachelor's Degree.

2004 - May 2018

Colegio Héctor Urdaneta | High School Diploma

I studied at CHU for most of my life, starting from pre-kindergarten all the way to senior year, where I graduated with High Honors and made up part of the school's Honor Roll.

Skills
& Expertise

  • English

  • Spanish

  • Microsoft Office (Word, Excel, PowerPoint, SharePoint)

  • Google Sheets

  • Google Slides

  • Google Docs

  • Video editing

  • Audio production

  • Script writing

  • Copywriting

  • Opera by Oracle

  • Global Radar

  • Data entry

  • Event management

  • Product management

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